+1.808.500.3600 aloha@experiencemauitour.com

Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Experience Maui Tour. By accessing our website, creating an account, or booking any of our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Booking and Payments

  • Reservations: All tours are subject to availability. A booking is only confirmed once you have received a formal confirmation email from our system.
  • Payments: Payments are processed through our secure portal. By submitting payment details, you authorize us to charge the applicable fees for your selected services.
  • Account Information: Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

3. Cancellation and Refund Policy

  • Cancellations by You: Cancellations must be requested via our customer dashboard or by contacting us directly at experiencemauitour@gmail.com. Refund eligibility depends on the timing of your cancellation relative to the tour date (e.g., full refund if canceled 48 hours in advance; no refund for same-day cancellations).
  • Cancellations by Us: We reserve the right to cancel or reschedule tours due to weather conditions, safety concerns, or unforeseen operational issues. In such cases, customers will be offered a full refund or the option to rebook.

4. Participation and Safety

  • Requirements: Participants must meet any age, health, or fitness requirements specified for a tour. It is your responsibility to disclose any relevant medical conditions before booking.
  • Conduct: We reserve the right to refuse service to anyone who engages in disruptive, illegal, or unsafe behavior.
  • Equipment: Guests are expected to treat all equipment (e.g., gear, transport vehicles) with care. Damage caused by misuse may result in additional charges.

5. Intellectual Property

All content on this website, including text, logos, images, and software, is the property of Experience Maui Tour and is protected by intellectual property laws. You may not reproduce or distribute this content without express written permission.

6. Limitation of Liability

To the maximum extent permitted by law, Experience Maui Tour shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of your participation in our tours or the use of our website. Participation is at your own risk.

7. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and process your personal data, such as contact information and birth dates, for booking and verification purposes.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our website or services following any changes constitutes your acceptance of the updated terms.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions.

10. Contact Information

For questions regarding these terms, please contact us at:

  • Phone: +1.808.500.3600
  • Email: experiencemauitour@gmail.com
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GDPR

  • GDPR Compliant

GDPR Compliant

Privacy Policy for experiencemauitour.com

Effective Date: [06/13/2026] Last Updated: [06/13/2026]

1. Introduction

Welcome to experiencemauitour.com (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a tour, or interact with our services, in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

For the purposes of the GDPR, the Data Controller responsible for your personal information is:

  • Company Name: [Your Official Company Name]

  • Address: [Your Physical Business Address]

  • Contact Email: [e.g., privacy@experiencemauitour.com]

  • Phone Number: [Your Business Phone Number]

3. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: First name, last name, title.

  • Contact Data: Email address, billing address, phone number.

  • Financial Data: Payment card details (Note: We use [Stripe/PayPal/Other] to process payments; we do not store full credit card numbers on our servers).

  • Transaction Data: Details about tours or services you have purchased from us.

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process and manage your tour bookings.

  • To communicate with you regarding your booking (e.g., confirmations, cancellations, itinerary updates).

  • To respond to customer service inquiries.

  • To improve our website, services, and marketing.

  • To send promotional emails (only if you have explicitly opted in).

5. Legal Basis for Processing (GDPR)

Under the GDPR, we must have a lawful basis for processing your data. We rely on the following:

  • Contractual Necessity: To fulfill our contract with you (e.g., processing your tour booking).

  • Consent: When you agree to let us use your data (e.g., subscribing to our newsletter or accepting non-essential cookies). You can withdraw this at any time.

  • Legitimate Interests: To run our business smoothly, keep our website secure, and analyze site performance, provided it does not override your fundamental rights.

  • Legal Obligation: If we are required by law to keep records for tax or legal compliance.

6. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with trusted third parties to operate our business, including:

  • Payment Processors: [e.g., Stripe, Square, PayPal] to handle secure transactions.

  • Booking Platforms: [e.g., FareHarbor, Peek Pro] if you use a third-party engine to manage availability.

  • Service Providers: Web hosting [e.g., HostGator, AWS] and email services [e.g., Mailchimp].

  • Legal Authorities: If required by law or to protect our legal rights.

If you transfer data outside the European Economic Area (EEA), include this sentence: “Some of our service providers are located outside the EEA. We ensure your data receives the same level of protection by using standard contractual clauses approved by the European Commission.”

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for [Number] years for tax purposes.

8. Your GDPR Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

  • The Right to Access: You can request copies of your personal data.

  • The Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete.

  • The Right to Erasure (Right to be Forgotten): You can request that we erase your personal data, under certain conditions.

  • The Right to Restrict Processing: You can request that we restrict the processing of your personal data.

  • The Right to Object to Processing: You can object to our processing of your personal data.

  • The Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at [privacy email]. We have one month to respond to your request.

9. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. This includes SSL encryption on our website and secure third-party payment processing.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: Email: [experiencemauitour@gmail.com]

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